Privacy Policy

Last updated: March 2026

Family Law Templates Australia (ABN 20 690 513 921) ("we", "us", "our") is committed to protecting your personal information. This policy explains how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information we collect

We may collect the following personal information:

  • Name and email address (when you purchase a template or contact us)
  • Payment information (processed securely by our third-party payment provider — we do not store credit card details)
  • Information you provide when contacting us or booking a consultation
  • Technical data such as IP address, browser type, and pages visited (collected automatically via cookies and analytics)

How we use your information

We use your personal information to:

  • Process and deliver your template purchase
  • Respond to your enquiries and provide customer support
  • Send transactional emails related to your purchase
  • Improve our website and services
  • Comply with our legal obligations

We will not send you marketing emails unless you have opted in. You can unsubscribe at any time.

Third-party services

We use the following third-party services that may process your data:

  • Payment processing: Your payment is processed securely by our payment provider. We do not have access to your full credit card details.
  • Analytics: We use website analytics to understand how visitors use our site. This data is anonymised where possible.
  • Email: We use a third-party email service to deliver purchase confirmations and respond to enquiries.

Cookies

Our website uses cookies to improve your experience and analyse site traffic. Cookies are small text files stored on your device. You can manage cookie preferences through your browser settings. Disabling cookies may affect some functionality.

Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Our website uses SSL encryption for all data transmission.

Data retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Purchase records are retained for accounting and legal compliance purposes.

Your rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information (subject to legal obligations)
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

Disclosure

We do not sell, rent, or trade your personal information. We may disclose your information to third parties only where:

  • It is necessary to provide our services (e.g. payment processing)
  • You have given consent
  • We are required to do so by law

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact

If you have any questions about this privacy policy or wish to make a request regarding your personal information, please contact us.